MSP Expert
Support Services
Workplace Hardware
01 Introduction
This Services Agreement ("Agreement") is between MSP Expert ("Company", "we", "us", or "our") and the entity or individual ("Client", "you", or "your") purchasing or utilizing the managed IT services, workplace hardware, and support infrastructure provided by MSP Expert.
Our commitment is to provide 24/7 human-centric technology management that empowers your workforce. These terms ensure that both parties understand their operational boundaries and legal safeguards.
02 Service Level Agreement (SLA)
99.9%
Uptime Guarantee
< 15m
Critical Response
24/7/365
Support Availability
MSP Expert provides a Tiered Support structure designed to resolve issues based on business impact. Critical infrastructure failures (Priority 1) receive immediate attention from our senior engineering team.
- check_circle Proactive Monitoring: Continuous oversight of network health and security patches.
- check_circle Scheduled Maintenance: Conducted during off-peak hours (12:00 AM - 4:00 AM local time).
- check_circle Remote & On-Site: Hybrid resolution strategy prioritizing speed and human connection.
03 User Responsibilities
To ensure the highest level of security and performance, Clients must adhere to the following operational standards:
security
Access Management
Maintaining secure, unique credentials for all authorized personnel and notifying us within 4 hours of staff termination.
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Hardware Integrity
Ensuring that managed devices are used in professional environments and not modified by unauthorized third parties.
04 Limitation of Liability
"In no event shall MSP Expert be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services."
Our total liability for all claims related to the services shall not exceed the amount paid by you to MSP Expert for the specific service giving rise to the claim during the twelve (12) months preceding the incident.
05 Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
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Mandatory Arbitration
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International Compliance
Questions about our Terms?
Our legal and compliance team is ready to discuss how we protect your business interests.